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FAQs
What brands do you offer?
Our current catalogue includes brands such as; Lattafa, Khadlaj, Al Rehab, Ard Al Zaafran, Armaf, and Swiss Arabian.
We are adding new brands every month so keep an eye. Please drop us a message if you have any suggestions!
Do you offer international shipping?
Unfortunately, we only deliver to UK & EU at the moment. We are working on adding more countries.
Please drop us a message and let us know your country so we can inform you once ready.
How long will it take to receive my order?
Orders typically process same day if received before 2pm, otherwise it will be processed the next day. Delivery times vary depending on your location and the shipping method chosen. Standard shipping usually takes 2 days in the UK. Standard shipping in the EU usually takes 2-7 business days. Express shipping is available for select countries.
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your order on the courier's tracking page.
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal and other secure payment options. For more details, please visit our payment page.
What is your return policy?
We offer a 30-day return policy. If you’re not completely satisfied with your purchase, please contact our customer service team to initiate a return or exchange. Items must be returned in their original condition.